Terms of Service

These Terms of Service ("Terms") govern your use of sonorangleamcleaning.com and the booking services offered by Sonoran Gleam Cleaning Co LLC ("Sonoran Gleam," "we," "us"). By requesting or booking a service, you agree to these Terms.

1. Our role: an online marketplace

Sonoran Gleam operates an online marketplace that connects clients with independent cleaning professionals ("Cleaners"). Cleaners are independent contractors, not employees, agents, or partners of Sonoran Gleam. Cleaners control the manner and means of their work and supply their own equipment and products. Sonoran Gleam accepts service requests through its website (and other online channels it designates) and does not accept service requests by telephone.

2. Booking requests and pricing

Published prices are starting prices. Submitting a booking request does not create a confirmed booking. Your booking is confirmed when we send written confirmation of the price, date, and time window and you accept it. Prices may change if the home's size, condition, or requested tasks differ materially from what was described; any change will be communicated before additional work is performed.

3. Payment

Payment is made online through our designated payment processor. You authorize us to charge your payment method for confirmed services, add-ons, and applicable fees. Please do not pay Cleaners directly; off-platform payments are not covered by our guarantee.

4. Rescheduling and cancellation

Please reschedule or cancel at least 48 hours before your appointment. Late cancellations, or a Cleaner's inability to access the home at the scheduled time, may result in a fee disclosed at the time of booking. [Fee amount TBD.]

5. Access, safety, and home conditions

You agree to provide safe access to the home, working water and electricity, and accurate information about pets, hazards, and special surfaces. Cleaners may decline or stop work in unsafe conditions, including biohazards, pests, or aggressive animals. Please secure valuables, cash, and fragile or irreplaceable items.

6. Re-clean guarantee

If a task on the service checklist was missed, notify us within 48 hours of the clean with a description (photos help). We will arrange a re-clean of the affected areas at no charge. The re-clean is the primary remedy for dissatisfaction; refunds are at our discretion.

7. Damage and claims

Report any suspected damage or loss within 48 hours. Cleaners are required to carry their own liability insurance, and claims may be referred to the responsible Cleaner and their insurer. To the extent permitted by law, Sonoran Gleam's total liability for any claim is limited to the amount you paid for the service giving rise to the claim. Sonoran Gleam is not liable for pre-existing damage, normal wear, or items not disclosed as fragile.

8. Non-solicitation

Because we invest in vetting, matching, and supporting Cleaners, you agree not to solicit or hire a Cleaner you met through Sonoran Gleam for services outside the platform for [12] months after your last booking with them, without our written consent. [Attorney to confirm enforceability and terms.]

9. Acceptable use

You agree not to misuse the website, submit false information, or harass Cleaners or staff. We may refuse or cancel service at our discretion.

10. Disclaimers

The website and services are provided "as is" to the fullest extent permitted by law. Results such as removal of permanent stains, etching, or damage are not guaranteed.

11. Governing law and disputes

These Terms are governed by the laws of the State of Arizona. Venue for any dispute will be the state or federal courts located in Maricopa County, Arizona, unless otherwise required by law. [Attorney to advise on arbitration and class-action waiver.]

12. Changes

We may update these Terms. The version posted at the time of your booking applies to that booking.

13. Contact

Sonoran Gleam Cleaning Co LLC · charisma@sonorangleamcleaning.com